Margaret J. Wheatley

"In our daily life, we encounter people who are angry, deceitful, intent only on satisfying their own needs. There is so much anger, distrust, greed, and pettiness that we are losing our capacity to work well together."

"When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans."

"I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas."

"The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control."

"Probably the most visible example of unintended consequences, is what happens every time humans try to change the natural ecology of a place."

"Organisations are now confronted with two sources of change: the traditional type that is initiated and managed and external changes over which no one has control."